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Frequently Asked Questions

What is online therapy?

Online therapy is similar to face-to-face therapy as in so much that the client is offered a safe non-judgmental space to discuss any issues they are currently going through. The only difference is that the client and therapist don't occupy the same physical space but instead they connect online.

Are there any other differences compared to face-to-face therapy?

No, as with face-to-face therapy, the client and therapist agree a time with which to have their counselling session. The client and therapist will also agree which platform this will be on and what they will do in the event of technical issues.

How will we figure out if we can work together?

I offer a free 30 minute consultation to help us both decide whether we are the right fit for each other and whether there is availability at the times you need it. This can be held by video or telephone call.

What is the cancellation policy?

All sessions cancelled with less than 24 hours notice require payment, unless agreed otherwise with myself.

What data do you store about me as a client?

What's Next Counselling is registered with the Information Commissioners Office and I take the storage of your data very seriously.

In line with guidance from the BACP, I take a minimalistic approach to holding data. The information I collect is necessary to keep you safe as my client. Further details are provided in my online therapy welcome pack should you express an interest in working together.

Additionally, all sessions and communication between myself and the client are undertaken on secure devices to which only I have access.

How can I create a suitable environment for online therapy?

A suitable environment for online therapy is a private space that is free from distractions. I appreciate that life gets in the way and occasionally distractions might happen. My welcome pack includes a helpful guide for preparing an environment for online therapy which will be emailed to you should we decide to start working together.

When might I have to share information?

It might be that in the event that you or someone else are in danger, I would break confidentiality to keep you safe.

There may be other circumstances in which a third party might for information, such as a GP, insurance provides or legal entities. In these situations your consent will be obtained before providing any information.

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