Your questions answered...
Have a question? Want to know a bit more about me or my therapeutic services? To help you get your answers quickly, I’ve compiled a list of some of the most popular questions I’ve received from clients. Should you not find the answers you are looking for here, please feel free to use the contact page.
What is online therapy?
Online therapy is similar to face-to-face therapy as in so much that the client is offered a safe non-judgmental space to discuss any issues they are currently going through. The only difference is that the client and therapist don't occupy the same physical space but instead they connect online.
Are there any other differences compared to face-to-face therapy?
No, as with face-to-face therapy, the client and therapist agree a time with which to have their counselling session. The client and therapist will also agree which platform this will be on and what they will do in the event of technical issues.
What does online therapy cost?
£35 for a 60 minute session.
How will we figure out if we can work together?
I offer a free 15 minute telephone consultation to help us both decide whether we are the right fit for each other and whether there is availability at the times you need it.
How can I create a suitable environment for online therapy?
A suitable environment for online therapy is a private space that is free from distractions. I appreciate that life gets in the way and occasionally distractions might happen. My welcome pack includes a helpful guide for preparing an environment for online therapy which will be emailed to you should we decide to start working together.
What is the cancellation policy?
All sessions cancelled with lesss than 24 hours notice require payment, unless agreed otherwise with myself.
What software do I use for online therapy?
I prefer to use Zoom or Google Meet. I can provide help should you not be familiar with either of these platforms.
How do I make an enquiry?
Either email or complete the enquiry form on the contact page of the website. Wherever possible I aim to acknowledge enquiries within 48 hours.
What data do you store about me as a client?
What's Next Counselling Limited is registered with the Information Commissioners Office and I take the storage of your data very seriously.
In line with guidance from the National Counselling Society, I take a minimalistic approach to holding data. The information I collect is necessary to keep you safe as my client. Further details are provided in my online therapy welcome pack should you express an interest in working together.
Additionally, all sessions and communication between myself and the client are undertaken on secure devices to which only I have access.
How does this tie in with What's Next Counselling Limited?
As a limited company, I am legally obliged to send you an invoice for our sessions and a receipt for your payment. These will contain your name and address as provided at the beginning of our work together and emailed to you using the email address you provided to me.
The company's bank account and accountants will have information as to the receipts received for therapy sessions but no other information is supplied and both are subject to their own GDPR policies.
When might I have to share information?
It might be that in the event that you or someone else are in danger, I would break confidentiality to keep you safe.
There may be other circumstances in which a third party might for information, such as a GP, insurance provides or legal entities. In these situations your consent will be obtained before providing any information.
Further information can be found in the counselling agreement which is sent as part of the welcome pack.
How do I work with adolescents?
When commencing work with a client under the age of 16, the counselling agreement is signed by both the primary caregiver and the client.
The initial telephone consultation will include both the client and the primary caregiver so that an agreed set of boundaries can be agreed. It is important that the client has a safe space to explore their feelings and for their caregiver to be fully informed of the therapeutic process, without compromising the clients autonomy and confidentiality.